Drury Lane Oakbrook Terrace

  

Troubleshooting 360° Virtual Tour Display Problems

 
Our 360° Virtual Tours require a "Java Enabled" Web Browser to function correctly. Most modern web browsers (Internet Explorer, Firefox, Opera etc.) are Java enabled on installation and should display our 360° Virtual Tours just fine. However, settings get changed, files get corrupted, and occasionally it may become necessary to make a few adjustments to get everything working again. Below are a few steps you can take that should take care of any display problems you're having with our Virtual Tours.

1. Verify Your Java Installation

Go to the address below and click the "Verify Installation" button to verify that you have the latest version of Java installed for your operating system. If you don't have Java installed on your computer, or you don't have the latest version, you will be instructed how you can download and install it.


http://www.java.com/en/download/installed.jsp

2. Check Your Browser Settings

Next you will need to check your browser settings to make sure Java is properly enabled and that your security settings are not blocking Java or Active X controls. The steps suggested below pertain to Internet Explorer, but should be similar in most other browsers.

Internet Options Security Settings:

  1. From the toolbar at the top of your browser, click Tools.
  2. Select Internet Options.
  3. Select the Security tab.
  4. Make sure Internet Zone is selected.
  5. Click the Custom Level button.
  6. In the window that opens, scroll down to the Scripting section.
  7. Make sure Scripting Of Java Applets is Enabled.
  8. Click OK to close the window.
  9. Click Apply, then OK.

Internet Options Program Settings:

  1. From the toolbar at the top of your browser, click Tools.
  2. Select Internet Options.
  3. Select the Programs tab.
  4. Click the Manage add-ons button.
  5. In the window that opens, look for an add-on named Java Plug-in.
  6. Make sure the Java Plug-in is Enabled.
  7. If it's not, click the Java Plug-in to highlight it.
  8. Then in the Settings section, click Enable.
  9. Click OK to close the window.
  10. Click Apply, then OK.

Internet Options Advanced Java Settings:

  1. From the toolbar at the top of your browser, click Tools.
  2. Select Internet Options.
  3. Select the Advanced tab.
  4. Scroll down to the Java (Sun) section.
  5. Make sure the Use JRE for <applet> (requires restart) box is checked.
  6. Click Apply then OK.
  7. Note: If you change this setting you need to Restart Your Computer for it to take effect.

Internet Options Advanced Security Settings:

  1. From the toolbar at the top of your browser, click Tools.
  2. Select Internet Options.
  3. Select the Advanced tab.
  4. Scroll down to the Security section.
  5. Make sure your settings are the same as shown below.
  6. Click Apply, then OK.

Restart Your Browser:

  1. Close your browser.
  2. Restart your browser.
  3. Return to http://www.drurylaneoakbrook.com.
  4. Hopefully your problem has been solved.
  5. If not, please email details to webmaster@drurylaneoakbrook.com.